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5 Whys – Root Cause Analysis

Root Cause Analysis

Root Cause Analysis in MLM business is a must!

Most ignored tool in MLM business is Root Cause Analysis. As this can help identify the real issue and finding the right solution. Our business is also a people business and managing people requires understanding the person itself as well as knowing the real issue and concerns. Applying root cause analysis can help even mitigate the problem at the early stage.

The 5 Whys is a great Six Sigma tool that does not involve data segmentation, hypothesis testing, regression or other advanced statistical tools, and in many cases can be completed without a data collection plan.

By repeatedly asking the question “Why” (five is a good rule of thumb), you can peel away the layers of symptoms which can lead to the root cause of a problem. Very often the ostensible reason for a problem will lead you to another question. Although this technique is called “5 Whys,” you may find that you will need to ask the question fewer or more times than five before you find the issue related to a problem.

The 5 Whys from Harvard Business Review!

Sante Barley Business Excellence

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